FAQ – BIJOU HEARTS
FREE DELIVERY for all local orders from RM150 onwards ☾

FAQ


What payment methods do you accept?

We accept FPX, Visa, MasterCard via Stripe for local orders, and Paypal for both local and international orders.


How long does a backorder take to send to me? 

Backorders will take 2-3 weeks to ship.


How do I track my order?

A tracking number will be sent to your email once we have shipped your order. 


Do you ship internationally?

YES we do! More information here.  


Can I cancel my order?

We try our best to pack your orders as soon as we get them to ensure it's processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.


What is the best way to care for my jewellery? 

Our bijoux are gold & silver plated and requires special care, as it may experience discoloring over time due to factors such as exposure to moisture, chemical and air, but you can take some of these precautionary measures to ensure your pieces last longer.

Take off your bijoux when sleeping, showering, swimming & exercising. Avoid direct contact with water, perfumes & other substances that may harm or discolour the plating. Do not use harsh chemicals, bleach, oil, jewellery cleaners, or polishing cloths, as this can affect the finishing.

For any other questions, please contact us here.


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